A 71-year-old Seattle woman died waiting for an ambulance that never came, then received a voicemail from the ambulance company on the day she died.

The King County medical examiner reported Pamela Hogan's time of death as the same day AMR left a message on her phone.

Her call was transferred by a Seattle Fire Department dispatcher to a nurse line operated by AMR.

The Game Nobody Should Play

An ambulance was eventually dispatched to her apartment building.

The reason listed was "patient not found."

A System Without Oversight

The nurse line is operated by the parent company of Seattle's for-profit ambulance contractor, AMR.

Superior Court Judge David Keenan ruled that the case can move forward, denying motions to dismiss by both the city and AMR.

Hogan's son Alex says he was in touch with his mother in the days before she called 911 but didn't hear from her on April 8 or in the weeks after.

She was a retired executive assistant who loved cooking casseroles, watching "Judge Judy" and listening to The Pointer Sisters.